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Contact us at ClientCare@WTDirect.com. We'll respond to your email within 5 business hours.
Please do not include your account number or other sensitive information in any email you send at this address -- we cannot assure the security of such an email as it is possible that your email could be intercepted. For secure messages, contact us by using the "Mailbox" feature after you log in.
CALL US
Contact us at 1-800-WTDIRECT (1-800-983-4732).
Monday through Friday, 7AM - 11PM ET
Saturday, 8AM - 1PM ET
Sunday, 5PM - 11PM ET
WE'LL CALL YOU
During regular business hours, use the "We’ll call you" link and enter the phone number where we can return your call, at no cost to you. After business hours, we'll return your call the next business day.
TOUCH-TONE BANKING
Call 1-800-WTDirect (1-800-983-4732) and select “1” to access your account information through our Touch-Tone Banking service. You'll be asked to enter your taxpayer identification number or Account Number, and your Touch-Tone Banking Access Code.
To set up a Touch-Tone banking Access Code, please call us at 1-800-WTDirect (1-800-983-4732) during business hours and speak with a Client Care Representative.
SECURE ONLINE MESSAGING
Log in to WTDirect.com to send a secure account-related inquiry. Select the "Mailbox" tab to go to your secure online Inbox. Select "Send a Message" and type your question in the form provided.
This is a secure connection, so you can include sensitive information such as your account number. We'll respond to your question within 5 business hours.
Written correspondence, which should include your account number, can be mailed to us at the following address: WTDirect Correspondence, PO Box 8892, Wilmington, DE 19899-8892
FAX
You can fax us at: 1-866-903-8858
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